Submit Ticket - Business Intelligence Request

Here's how and when to submit a request for support from the Business Intelligence Services Team:

Submit Ticket

First, check status.gwu. This site provides an easy-to-read overview of the current availability of GW IT services and any scheduled maintenance events. You will find status of our reporting tools at "Business Intelligence Services" under Administration and Services.

Common issues requiring support include:

  • Inability to access BIS platforms. *Tip: Troubleshoot using suggestions in our Frequently Asked Questions page
    • GW Tableau
    • GW Power BI
  • Tableau dashboard or Power BI Report not functioning properly
  • Reporting issues or questions regarding BIS platforms, GW Data Warehouse, or GW Data Governance Center (Collibra).